Return & Refund Policy
At Neo Diamond, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, feel free to contact us, and we will make every effort to resolve the issue for you.
Return Eligibility
- Return Period: You can request a return within 4 days of delivery.
- Non-Returnable Items: Accessories, bags, suits, customized suits, as well as customized and personalized products, are not eligible for return.
- Specific Return Terms: Refer to the product page for specific return terms for other items.
- Product Condition: Products must be in original condition and include all labels and tags intact, and in their original packaging.
- Products sold under the stock clearance sale category on the website are not eligible for returns or exchanges
- Approval: All returns are subject to approval, Products on sale are not eligible for return.
How to Return a Product
- Return Process: Visit the order page and follow the return steps to submit your request online.
- Online Request: Email us or generate a return request directly from our website for a hassle-free process!
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Recommended Shipping: We suggest using tracked shipping or shipping insurance, as we cannot guarantee receipt of your return.
Refund Process
- Return Request: Once your return request is raised, we will arrange pickup of the product.
- Quality Check: Our pickup agent will inspect the product for approval.
- Refund Initiation: If the return is approved, we will initiate your refund.
- Refund Timeline: Refunds will be processed within 7-10 business days to the original payment method.
- Partial Refunds: If an item is not in its original condition, is damaged, or has missing parts (not due to our error), a partial refund may be issued.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, check with your bank or credit card provider before reaching out to us at [support@neodiamond.com].
Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at [support@neodiamond.com].
Order Cancellations
- Orders can be canceled within 24 hours of placement.
- After 24 hours, your order enters processing and cannot be canceled.
- For cancellations, contact us as soon as possible at [support@neodiamond.com].
Contact Us
For any questions or clarifications regarding our return and refund policy, please contact us at [support@neodiamond.com]. We are here to enhance your shopping experience at Neo Diamond.