Privacy Policy

Privacy Policy

Introduction

Welcome to Neo Diamond. At Neo Diamond, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.neodiamond.in, or use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

  1. Personal Information:

    • Name

    • Email address

    • Phone number

    • Shipping and billing addresses

    • Payment details (processed securely through payment gateways)

    • Date of birth (for age verification)

  2. Non-Personal Information:

    • IP address

    • Browser type and version

    • Device information

    • Cookies and usage data

  3. User-Generated Content:

    • Reviews, feedback, and comments submitted on the Site.

How We Use Your Information

We use the information we collect for the following purposes:

  1. To process and fulfill your orders.

  2. To communicate with you regarding your account, orders, and inquiries.

  3. To improve our website, products, and services.

  4. To personalize your shopping experience.

  5. To send promotional offers, newsletters, and updates (you can opt out at any time).

  6. To detect and prevent fraud or unauthorized transactions.

  7. To comply with legal obligations and enforce our Terms & Conditions.

How We Protect Your Information

We implement a variety of security measures to protect your personal information:

  1. Data Encryption: All sensitive data is encrypted during transmission using Secure Socket Layer (SSL) technology.

  2. Secure Payment Gateways: Payment information is processed through trusted and secure third-party payment processors.

  3. Access Control: Only authorized personnel have access to your personal information.

  4. Regular Audits: We conduct regular security audits to ensure the safety of your data.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.

  2. Legal Requirements: When required by law or to protect our rights, property, or safety.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control or disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

Your Rights and Choices

You have the following rights regarding your personal information:

  1. Access: Request a copy of the personal information we hold about you.

  2. Correction: Update or correct any inaccurate or incomplete information.

  3. Deletion: Request the deletion of your personal information, subject to legal obligations.

  4. Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise these rights, please contact us at 

Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our Site with the effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: 
Phone: 
WhatsApp: 

By using Neo Diamond's services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.